1. Purchase Process:
In our on line shop, you will find the entire catalog of products offered by Elenovari to acquire any of them you must follow the following purchase process:
1º.- Select the desired product by adding it to the shopping cart.
2º.- Read carefully all the available information about the product. The prices indicated next to the product are prices in Euros, with the corresponding taxes.
3º.- Access the shopping bag, where you can check the details of the products ordered, the sales price and applicable taxes.
4º.- If you are satisfied with the order, you must register by completing the data collection form or identify yourself with your username and password if you are already a registered user.
5º.- Next, you must provide the shipping information and finally select the payment method. During this process the system will show you the expenses applicable to your order according to the selected delivery area and payment method.
6º.- Once you have completed the payment, you will receive a confirmation message with the details of your order, if you do not receive this message please contact us.
7º.- Elenovari has the following method of payment: Paypal and TPV.
8º.- If you wish to make any type of modification in the data entered in the purchase process, Elenovari puts at your disposal the email address firstname.lastname@example.org and our customer service number +34 686573869.
2. Right of Withdrawal
The customer who holds the legal status of consumer or user has the right to desist from his purchase within a period of 14 calendar days from the day of receipt of his order without need of any justification. To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by postal mail, fax or email) addressed by Mª Elena Rodríguez Iborra,: C / Tierno Galván 5. 1ºA, 18006, GRANADA or to our address email@example.com. In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the corresponding deadline expires. In the event of your withdrawal, we will refund all payments received from you, including the initial shipping costs (with the exception of the additional costs resulting from having chosen a different mode of delivery to the less expensive mode of delivery which is the ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise. However, we inform you that under the provisions of art. 107.3 of Royal Legislative Decree 1/2007, we will proceed to withhold the amount of the refund until we have received the goods or the buyer submits sufficient proof of their return. Likewise, we remind you that as stablished in 108.1 of Royal Legislative Decree 1/2007, whe the withdrawal is exercised, the Buyer will only receive the direct costs of return of the goods.
All shipments are made through a shipping agency.
All products sold through our website have the guarantees provided by current legislation. If you want additional information on this subject, you can contact our email address firstname.lastname@example.org.
5. Claim Sheets
elenovari.com has complaint forms at our headquarters: C / Tierno Galván 5. 1ºA, 18006 GRANADA. If you want to use them, you can ask us to send them by e-mail to email@example.com